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Reactivation/Clean-up

A specialized service designed to support your team in reactivating patients and maintaining a clean and organized schedule

Our reactivation service is designed specifically for patients who have not been seen in the office for two years or more. Our goal is to reconnect with these patients, encourage them to return to the practice, or better understand why they chose to leave.

This service creates a valuable opportunity not only to bring inactive patients back into the schedule, but also to gather meaningful feedback. By identifying patterns and concerns, we can provide insight to the office and work together on solutions to improve patient retention and overall experience.

What's included

Personalized Patient OutreachOur team personally contacts inactive patients by phone, text, and/or email using your practice’s preferred communication style.
Unlimited Inactivation'sWe keep your patient database clean by appropriately inactivating patients who are no longer active or do not wish to return.
Reason TrackingWe gather valuable feedback on why patients have not returned, such as relocation, cost concerns, scheduling difficulties, dissatisfaction, treatment completion, or simply being overdue.
Patient ReactivationWhen patients are ready to return, we work to schedule them directly into your practice according to your guidelines.
Daily Live ReportingSee ongoing outreach activity, patient responses, reactivations, and scheduling results in real time.
Weekly ReportingReceive a detailed weekly snapshot of outreach volume, patient responses, reasons for inactivity, appointments scheduled, and overall progress.
End-of-Month ReportingReceive a comprehensive monthly recap highlighting results, trends, reactivated patients, and opportunities for continued improvement.
Monthly Recap EmailWe summarize the month’s performance and key findings so your team knows exactly what was accomplished and where opportunities remain.

Plans & pricing

Choose the Reactivation/Clean-up plan that fits your office.

Essential

$600/mo

    Plus

    $800/mo

      Advanced

      $1,000/mo

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        Need to talk through reactivation/clean-up in your office?

        We can walk through the list, the handoff, and the reporting you would expect to see.

        Ready to fill your schedule?

        Start with a consultation — we'll review your recall list and show you what a realistic first month looks like.