Question 1

What is Full Schedule?

Accepted Answer

Full Schedule is a dental practice support service that provides personalized patient recall, treatment follow-up, and scheduling assistance. Our US-based dental professionals work as an extension of your team to keep your chairs full and your patients on track with their care.

Question 2

Who uses Full Schedule?

Accepted Answer

Full Schedule is designed for dental practices of all sizes — from single-provider offices to multi-location groups. Any practice looking to improve patient recall rates, reduce no-shows, and increase production can benefit from our services.

Question 3

How is Full Schedule different from other dental services?

Accepted Answer

Unlike automated recall systems or offshore call centers, Full Schedule employs experienced, US-based dental professionals who make personalized calls on behalf of your practice. We use performance-based billing so you only pay for results, and we offer month-to-month contracts with no long-term commitments.

Question 4

Is Full Schedule a practice management system?

Accepted Answer

No, Full Schedule is not a PMS. We integrate with your existing practice management system (Dentrix, EagleSoft, Curve Dental, Open Dental, and more) to provide patient recall and scheduling services. We work within your current system — no switching required.

Question 5

What services does Full Schedule offer?

Accepted Answer

Full Schedule offers patient recall services, treatment follow-up, and appointment scheduling support. Our team handles outbound calls to patients who are due for appointments, follows up on unscheduled treatment plans, and manages your recall workflow.

Question 6

How do your schedulers communicate with patients?

Accepted Answer

Our dental professionals make personalized phone calls to your patients using your practice name and customized scripts. Every call is professional, HIPAA-compliant, and designed to reflect your practice's values and communication style.

Question 7

What hours do your team members work?

Accepted Answer

Our team operates Monday through Friday, 9 AM to 5 PM MST. We schedule calls during times that are most effective for reaching patients, and we work within your practice's preferred contact windows.

Question 8

Can I choose which services I need?

Accepted Answer

Yes! Full Schedule offers flexible service packages. You can choose patient recall only, treatment follow-up only, or combine services based on your practice's needs. We'll work with you to create a plan that fits your goals.

Question 9

How much does Full Schedule cost?

Accepted Answer

Full Schedule offers three pricing tiers starting at $875/month for our Essential plan. Our Plus plan is $1,275/month and our Advanced plan is $1,675/month. All plans include performance guarantees and month-to-month billing with no long-term contracts.

Question 10

What does 'production value' mean?

Accepted Answer

Production value refers to the total dollar amount of dental services scheduled through Full Schedule's efforts. For example, if we schedule an appointment for a patient who needs a crown worth $1,200, that $1,200 counts toward your production value guarantee.

Question 11

How do missed appointment credits work?

Accepted Answer

If a patient we schedule misses their appointment, you receive a credit toward your monthly bill. The credit amount varies by plan: $15 per missed appointment on Essential, $20 on Plus, and $25 on Advanced. This ensures you're only paying for patients who actually show up.

Question 12

Is there a setup fee?

Accepted Answer

No, there is no setup fee. Full Schedule handles all onboarding, PMS integration, and team training at no additional cost. You start paying your monthly subscription only when we begin making calls on your behalf.

Question 13

Can I cancel at any time?

Accepted Answer

Yes. Full Schedule operates on a month-to-month basis with no long-term contracts or cancellation penalties. We're confident in the value we provide, so we don't lock you into commitments. You can cancel at any time with 30 days' notice.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, ACH bank transfers, and electronic checks. Billing is processed monthly at the beginning of each billing cycle.

Question 15

How long does it take to get started?

Accepted Answer

Most practices are fully onboarded within 1-2 weeks. Day 1 involves a kickoff call to understand your practice. By the end of Week 1, we complete PMS integration and team assignment. Week 2 we begin patient outreach, and by Month 1 you'll receive your first detailed performance report.

Question 16

Do I need to change my current PMS?

Accepted Answer

No! Full Schedule integrates with your existing practice management system. We support Dentrix, EagleSoft, Curve Dental, Open Dental, and many others. There's no need to switch software or change your workflows.

Question 17

What information do you need from my practice?

Accepted Answer

To get started, we need access to your practice management system, your preferred communication protocols, and any specific guidelines for patient outreach. Our onboarding team will walk you through everything step by step.

Question 18

How will patients know the calls are from my practice?

Accepted Answer

Our dental professionals identify themselves as calling on behalf of your practice. We use your practice name, follow your communication guidelines, and ensure every interaction reflects your practice's professionalism and values.

Question 19

Is Full Schedule HIPAA compliant?

Accepted Answer

Yes, absolutely. Full Schedule is fully HIPAA compliant. All team members complete HIPAA training, we use encrypted communication channels, and we follow strict data handling protocols. Patient data security is our top priority.

Question 20

How do you protect patient data?

Accepted Answer

We use industry-standard encryption for all data transmission and storage. Access to patient information is strictly limited to authorized team members assigned to your practice. We maintain detailed audit logs and follow the minimum necessary standard for data access.

Question 21

Where is patient data stored?

Accepted Answer

Patient data remains in your practice management system. Full Schedule accesses your PMS securely to perform our services but does not export or store patient data in separate databases. Your data stays where it belongs — in your system.

Question 22

Do you have a BAA (Business Associate Agreement)?

Accepted Answer

Yes, Full Schedule executes a Business Associate Agreement (BAA) with every client practice. This is a standard requirement for HIPAA compliance and ensures both parties understand their obligations for protecting patient health information.

Question 23

Which PMS systems do you support?

Accepted Answer

Full Schedule currently supports Dentrix, EagleSoft, Curve Dental, and Open Dental. We're continuously expanding our integration capabilities. If you use a different system, contact us to discuss compatibility.

Question 24

How does the PMS integration work?

Accepted Answer

Our team securely accesses your practice management system through remote desktop or cloud-based connections. We work directly within your PMS to view patient records, check recall lists, and schedule appointments — just like an in-house team member would.

Question 25

Can I access a dashboard to track results?

Accepted Answer

Yes! Full Schedule provides a web portal where you can view real-time metrics, appointment data, and performance reports. You'll also receive weekly and monthly summary reports, plus monthly strategy meetings (available on Plus and Advanced plans).

Question 26

Do you integrate with a specific PMS not listed?

Accepted Answer

We're always expanding our integration capabilities. If your PMS isn't listed on our integrations page, please contact us. Our technical team will assess compatibility and work to support your system.

Frequently asked questions

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