Privacy Policy

Introduction

Full Schedule (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you fill out a contact form, request a demo, or otherwise communicate with us. This information may include:

• Name and contact details (email, phone number)
• Practice name and role
• Practice management software used
• Number of operatories
• Message content submitted through forms
• Your text message consent choices, if you opt in
• IP address and browser or device information, collected automatically when you submit a form

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Schedule demos and consultations
• Send relevant service information with your consent
• Send text messages you have opted in to receive
• Protect our website and forms against spam, fraud, and automated abuse
• Improve our website and services
• Comply with legal obligations

Text Messaging (SMS) and Mobile Information

You can opt in to receive text messages from Full Schedule Inc by ticking a consent box on our website forms or in our live chat widget. Opting in is voluntary and is not a condition of purchasing any service. We use your mobile number and consent choices only to send the messages you agreed to receive: non-marketing messages about your inquiry, consultation scheduling, and appointment reminders, and, if you separately opt in, marketing messages about our services and offers.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP to any message for assistance, or contact us at clientcareteam@full-schedule.com. See our Terms and Conditions for the full text messaging terms.

HIPAA Compliance

Full Schedule is fully HIPAA compliant. We maintain strict protocols for handling any protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act. Business Associate Agreements (BAAs) are executed with all dental practice clients.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

Third-Party Services

We may use third-party services such as Google Analytics to analyze website usage. These services may collect information about your use of our website. We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Live chat and text messaging are delivered through GoHighLevel (LeadConnector), a service provider that processes chat messages, phone numbers, and consent records on our behalf and under our instructions, solely to provide those services to us. GoHighLevel also serves as the customer-relationship system where the information you submit through our contact and consultation forms, such as your name, email address, phone number, practice details, message, and how you found us, is stored and processed as a service provider on our behalf and under our instructions. The chat widget loads automatically on most pages when the page loads, and GoHighLevel may set cookies or similar browser storage at that point, before you interact with it. Your text message opt-in data and consent are not shared with any third party for marketing or promotional purposes.

Form submissions are screened for automated abuse using Google reCAPTCHA, which sends information about your device and browser, including your IP address, to Google and may set cookies. We use this screening only for security and abuse prevention. Google's use of that information is governed by the Google Privacy Policy and Google Terms of Service.

Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us at clientcareteam@full-schedule.com or visit our Contact page.